Uncategorized Archives

Are you listening to your business and its own goals?

January 6, 2020 by Malcolm Gallagher Leave a Comment

How are you helping your business achieve its goals?

by Malcolm Gallagher FCIM

You’ll likely have set your personal goals for this new year, perhaps even the decade. But if your business could talk to you what would its personal goals be? After all, especially if it is a limited company, your business is a “living thing” – an entity.

And if you were to give your business guidance on setting its goals (tongue-in-cheek!?) what would be your advice to it?

Let me give you some suggestions to may like to make!

5 worthy and better business goals.

You could advise your business to aim for the following

Be Caring.
Be Productive
Be Ethical
Be Alive
Be Feared

Let’s consider each of them

Be Caring. Your business wants to play its part in the community, after all it lives there even if you don’t! It wants to “do good” for the community, its people and the environment. A good start is to implement a Living Social Value (LSV) policy. This is not just something to achieve third-party compliance but a truly embedded and enthusiastic activity. Let me know if you need help on understand and creating your LSV.
Be Productive. Your business is not daft. It wants to be around for a long time and knows that productivity feeds profitability. It wants to keep working and relies on you to have a Productivity Improvement Plan in active use. What’s one of those? Well, it starts with a simple but thorough “enterprise audit” to identify loss and opportunity. It wants you to be agile in 2020, adaptable and ready to embrace change.
Be Ethical. Your business’s people are important, along with its customers, suppliers and influencers so it wants to trade ethically and with integrity. If you haven’t yet helped it develop a Business Culture then it’s time to do so. A Business Culture goes beyond the typical employee handbook and, properly done, it sets your business soundly apart from others.
Be Alive. Too many businesses have become gloomy. Possibly as a result of global uncertainty and indecision. Possibly as a result of inactive leadership. Your business wants to “be alive” and buzzing. It wants you out there proactively telling its story and giving confidence with a solid communications plan.
Be Feared. Your business knows that if it can achieve the previous four it will not only be resilient but will make competitors tremble when they hear its name. That’s something that will make your business proud!

So there you have it. Your business is likely saying to you “If I could…”. How are you helping it achieve its goals?

Is productivity your answer to the 2020’s?

November 28, 2019 by Malcolm Gallagher Leave a Comment

Welcome to the Achiever Blog with Malcolm Gallagher and my thoughts on Productivity.

I noticed the Tory election slogan this week as Unleash Britain’s Potential. I grinned a bit as it is very like the slogans and marketing material by Tony Robbins one of the world’s top self-help gurus. One of his great books is Awaken the Giant Within and he often talks about unleashing potential.

He also has the slogan of:

If you do what you’ve always done, you’ll get what you’ve always gotten.

I think that’s appropriate to all of us in business especially as we move into what I believe will be both an exciting and challenging new decade.

I’ve launched my new programme Make 2020 Great here at bizvision.co.uk and Make 2020 Great is my slogan for the 2020’s. It’s important after all the chaos to re-awaken and re-energize. Much like the resurfacing initiative of Andy Murray.

But back to the Tory slogan of unleash Britain’s potential. It seems that we are being promised that everything will be wonderful once we leave the EU. But you are not daft – you can see that there’s no Disney fairy dust to instantly change things even if it is pantomime season!

One of my clients, Chris Kennedy, is a digital genius and also a very forthright Labour-leaning political thinker.

He said to me that he believes the underlying problem in the UK isn’t a lack of leadership but instead its low wages and flexible labour markets. Chris says, regardless of the election or Brexit, the long term problems are wages are going to go up, there will be lower immigration, plus even longer working hours. He says wages can’t be lowered, taxes or interest rates can’t be increased.

Chris reckons we will face a mirror of the 1970’s. He adds that the opportunity will be for businesses who can increase their wages AND their margins.

I told you he was a deep thinker! But he is right, isn’t he?

In my mind, the solution to unleashing potential lies in first tackling increased productivity. I reckon the big issue for the 2020s will be increased productivity

And that’s where your post Brexit business opportunity lies. How can you increase productivity – perhaps through implementing technology? If you are a coach or consultant how can you help clients increase productivity?

So how do you improve productivity?

Well, you start by stop running away from a deep inward dive on productivity. Too many business leaders are frightened of possibly rocking the boat.

They will persevere with old systems, traditional processes because everyone feels comfortable with that – we’ve always done it that way syndrome

Meanwhile, competitors, from anywhere in the world, will be sailing by them.

Sorry but change has to happen. Disruption is happening all around – just look at the high street.

My approach is to start with what I call a Productivity Audit. I use a scorecard approach in my Productivity Deep Dive Sessions to identify problems and opportunities.

Now, you may not like facing the productivity question,– and certainly, many of your people may be the same or even obstructive – but if you don’t address it then the lure of the lights of 2020 may not be shining so bright for you.

Over to you! As always let me have your thoughts or comments or ideas. Please email me mg@bizvision.co.uk or comment below.

Has the “C-Family” already left the UK?

October 14, 2019 by Malcolm Gallagher Leave a Comment

What am I talking about- well it’s a bit of a rant in one way or perhaps time for reflection in another.

The thing is I’ve been very dismayed with the Brexit chaos and especially in the abhorrent behaviour of many of our politicians. After nearly 75 of my weekly BrexFit podcasts I think I have seen and witnessed some atrocious conduct.

The C family – well I grew up with them – but I think they’ve had enough and left. Who are they? Well there are 3 of them in the family and they are:

Courtesy

Civility

and Considerate

Courtesy seems to have left early. How many times do you do something for someone – like send them some information they have asked for – and you never get a reply or even a word of thanks.

It also annoys me of the hundreds of companies who don’t respond to job applications claiming they get too many. Don’t those companies realise that those applying may be future customers?

It seems to me to be too much give me, give me, give me. I guess most of us learned our “please and thank you” from our parents so why are we becoming a discourteous nation?

Civility is simply being polite. I watch politicians in the House of Commons being uncivil. I think that then starts to rub off into everyday life where people think it is the norm to be abrupt. And there’s a big danger. Incivility in the workplace can have an impact on productivity and commitment to the organisation.

And the final member of the C family is Considerate. Being considerate is about being polite and caring. People like it when you’re considerate of their feelings. We could all probably be more considerate of others. Considerate means you’re thinking of other people — considering them — and then treating them decently and with respect. Yet look at how social media has spawned so many inconsiderate remarks. Some totally hostile. Yes, I am like so many others and get angry at things and dash off letters and emails. But I have learned to put that letter in the drawer overnight and not to send that email but read them again the next morning before probably not sending them!

So how can we tempt the C family back to the UK or is it too late? What’re your thoughts on my rant?

Do you have these 4 core attributes to be a great supplier?

September 5, 2016 by Malcolm Gallagher Leave a Comment

How do you score on the supplier four?

Over the last few years we’ve had some frenetic activity at The Preferred Supplier with our programmes and presentations, filming of buyers and coaching on tendering. But one thing has arisen a number of times. I’ve been by asked many what I think are the essential attributes of a great supplier. I’m not talking skills, resources or facilities here but instead the spine or the core that gives form to the selected or differentiated supplier. My suggestion to you is that the difference lies in the four core areas of CRIC – Committed, Resilient, Innovative and Compliant. Here’s a brief overview of each of the 4 parts of CRIC. Read through and think how they apply to you and how you score with each of the four. Committed is about a commitment to continuous improvement and the ability to be evidential about that improvement. Now, wrapped up in this is commitment to quality, commitment to consistency and commitment to customer service. It’s also about “keeping your promise to your customer” such as commitment to delivery on time. Far too many suppliers reckon they are committed to say quality because they have ISO qualification but forget that it is daily living that commitment that sets the excellent apart from the average. You can measure yourself and be evidential in your commitment by asking us about The Preferred Supplier balanced scorecard. Resilience was something addressed by Nick Edgar, of IP Group who are fund managers, when speaking at our The Preferred Supplier event. Resilience is not totally internal, for example about your financial strength, but also external about resilience within your own supply chain and the market your serve. Start thinking, how strong and reliable are your suppliers because that’s what your customer is likely also thinking if they are to select you? Innovative is to-day becoming an abused word! My friend, Charles Sellers, is an acclaimed expert on innovation and passionate about the need to start thinking just what is true innovation. When I talk about innovative actions he makes me think if it is truly innovative by asking which of these three things can be said about the innovation. Is it the same as, similar too or different than? I can’t stress how important innovation is in being the preferred supplier but, at the same time, it has to be true innovation. Compliance is something far too many suppliers hope will go away – but it won’t! A recent CIPS survey showed that 54% of companies expect compliance demands to increase this coming year with only 2% thinking it will decline. But compliance is an all-embracing word. Compliance in what? It differs across company, organisation and sector but don’t ignore the essentials of inclusion, environmental and health and safety. CRIC is my core four attributes or make-up of a selected or preferred supplier. Have I missed anything truly essential? How do you measure up to the four? Where is your biggest challenge?

How to make your meetings more productive

September 5, 2016 by Malcolm Gallagher Leave a Comment

7 Change Maker ways to improve meetings

One area where you can make quick and productive change in your organisation, and show your leadership as a Change Maker, is to make your team meetings more effective and productive. Coming up are my suggested 7 steps check-list to help you achieve this.

A few smart changes can result in meetings that get more done more quickly and cause fewer headaches for everyone.

How to be a Meeting Change Maker? Here are 7 practical action steps:

If the meeting has no clear purpose, don’t have it! It’s amazing how many meetings are held because they’ve always been held. The biggest culprits are those “same day, same time” sessions that people have carved into their calendars. For every meeting, try to come up with a compelling statement that describes the purpose, and identify at least one intended outcome. If nothing worthwhile seems to surface, the same will happen during the session.
Take the agenda seriously, but not too seriously. There are times when digressions are worthwhile and when certain issues should move up in priority. It’s a fine call every time, but sometimes that fixed agenda has to go out the window.
Don’t use meetings to rubber-stamp decisions. Often teams come together and try to pretend a group decision when they’ve already “pre-decided” the outcome. If you simply want to communicate information, save everyone’s time and use e-mail.
Strive for meaningful dialogue. When six people are around a meeting table, it’s like having six computers at the ready. In fact, people are far better than computers because they also have hearts. Instead of “leading” the meeting, learn to facilitate the session. Instead of making statements, ask questions. Instead of raising objections, ask more questions.
Be your own constructive critic. Are you talking too much? Are you holding back? Are you listening to understand? What would you say about you if you were sitting across the table from yourself?
Wrap up each meeting with a group evaluation. With everyone contributing, decide what went right during the session, what could’ve gone better, and what should be done differently the next time. Commit to one or two practical improvements.
Cut down on those meeting minutes. An hour-long meeting should yield a page or two of notes at the most, and these should be circulated no more than two days after the meeting. Use them to keep track of major discussion points, decisions, and assignments.

Have you any extra tips to add to the checklist? What works for you? How do you avoid time-wasting meetings?