Loyal Customers are priceless but you only get them by delivering a remarkable experience
Malcolm Gallagher, CX Host
Customers (or Clients) today are, quite rightly, less loyal than ever. Your competitors are a screen-swipe away in most cases. They avidly read online reviews and take recommendations from friends and relatives on social media. But loyalty CAN be achieved especially if you STOP thinking about “customer satisfaction”. Satisfy a customer and all you have done is meet their expectation. You need to “breed” loyal customers who will not only buy from you again but become a fan! Here’s how to achieve that by focusing on your customers “experience” with you.
The BVTV Supportive Customer Experience Club can be your expert guide on your successful growth journey. Across the four perspectives of Knowledge, Delivery, Problem Solving and Managing & Measuring you get unlimited access to a constantly growing collection of “today’s answers” of mini-courses, templates and guides that you can implement immediately within your business.
We call all our BVTV Membership Clubs “supportive” as that’s their distinct difference. Constant, experienced virtual support there when you want it to help you achieve your goals. Dynamic proven “today’s” online learning and knowledge available whenever and wherever you want it.
Here are just a few of the distinctive “supportive” elements you will gain from membership:
Unlimited access to all the micro-learning videos, guides and resources in the club along with continuous additions and updates in each of the four perspectives of the club
Access to the proprietary BVTV CX Scorecard to help you manage and measure your customer experience- Virtual support by the BVTV team (response no longer than 72 hours) for any questions, guidance or business growth advice arising from your learning
- Personal access to a minimum of 3 BVTV Clubs webinars each year
- Access to the BVTV Global Club Forum where you can meet and connect with other BVTV Global Club members around the world, share experiences, gain extra learning and valuable contacts.
Get more details on joining the supportive BVTV Customer Experience Club.
Click here to download the Information PDF
Click here to become a member and enjoy “early-bird” membership offer
